Privacy policy

This privacy policy explains how Rosalind Alexander T/A Connect collects, uses, and protects personal information provided by clients in relation to pet care services.

Connect website is owned by Rosalind Alexander T/A Connect, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Connect, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Connect website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

1. Personal information we collect:

Pet services: We may collect the following information:

Client contact details (name, address, phone number, and email address, etc.)
Emergency contact information
Veterinary contact details
Pet details (name, breed, behaviour, medical history, etc.)
Service preferences and consent forms
Access instructions (e.g. key codes)
Photo or video content of your pet

Website: When you visit the Connect, the website automatically collects certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement and any services you wish to employ us for.

2. How information is collected

We collect data:

Directly from clients via forms, email, or phone
Through service agreements and client onboarding forms
Photos or videos may be taken during appointments - see section 5
Automatically through your accessing of the website.

3. Why do we collect and process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website and provide services.

We use this information to:

Provide pet care services safely and effectively
Contact you in case of emergencies or schedule changes
Keep accurate service and care records for your pet
Communicate with you regarding appointments and services (not including marketing, unless you have expressly opted in to receive marketing)
Ensure we are complying with legal, insurance, and safety obligations

Automatically-collected information: Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive a newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features or services I offer. For example, you won’t be able to receive a newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact me via rosalindalexander1@gmail.com.

4. Security. How information is stored:

Data is stored securely using encrypted digital systems
Devices used to access this data are locked and secured to only allow access by Rosalind Alexander
Paper documents (if used) are stored in a secure, locked location.
Keys are coded with no identifying personal data and stored in a secure, locked location

Automatically collected information: We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorised access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Client information collected for the purposes of providing pet care services is retained for as long as necessary to provide services and comply with legal or insurance obligations. Inactive client data is reviewed and securely deleted after 18 months of inactivity, unless a longer retention period is required by law.

5. Use of Photos and Videos

Photos or videos of your pet may be taken during walks or visits to:

Share updates and enjoyable moments with you
Document progress, behaviours, or incidents for your information
Respond to a request you have made
Use in marketing (e.g. website, social media) if consent has been given specifically for this purpose*

*In any marketing use, no identifying personal information will be included, and reasonable care will be taken to avoid any identifiable features such as house numbers or street names of where you live. If you would like your own or your pet's social media account to be tagged in pictures of your pet used on social media, please write to me and advise your @handle and I will do my best to accommodate this.

6. Sharing of Information

We do not share your personal data with third parties except:

With your explicit permission
In an emergency, to provide essential care (e.g. with a vet)
Where required by law

7. Your rights:

You have the right to:

Access the data we hold about you
Request corrections or updates
Ask for your data to be deleted (unless required for legal or insurance purposes)
Withdraw consent at any time
The right to be informed.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a UK or EU resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site or by contacting me personally via phone or email or in person), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States - this might occur if a system used to store client details securely is located abroad, for example.

8. Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

9. Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

10. Updates to This Policy

This policy may be updated from time to time. The latest version will always be available on request.

11. Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to rosalindalexander1@gmail.com